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Showing posts from January, 2026

A GUIDE TO READING ONLINE COMMENTS AND COMPLAINTS RESPONSIBLY IN THE DIGITAL AGE

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  The Digital Age is indeed an interesting era, full of transformation with the vast shift to instant to instant access to information, seamless communication, and global connectivity. This helps the businesses to grow and the leader to shine more. However, there is also a negative impact with the increasing online influence. The digital age with the powerful contribution of social media platforms, google reviews, digital contents and blogs have definitely shaped the public perception. For modern business leaders, this digital feedback is no longer optional to acknowledge, it has become a vital tool for customers and homeowners to understand a company’s credibility, values, and performance. As easy as it gets, it also invites both the positivity and negativity reaction. Complaints shared online can spread rapidly and influence public opinion, making it essential for leaders to address concerns with transparency, accountability, and empathy. Dinesh Bafna is a responsible leader and...